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Terms Conditions That Cover Your Account

These terms set out what you agree to when you open and use a lotterymd account — from how deposits through PayPal, Venmo, and Play+ are handled, to how we manage account eligibility based on your state.

Account eligibility by statePayPal, Venmo, Play+ coveredClear withdrawal rulesYour data rights explainedContact path for disputes

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TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear or you believe a rule has been applied incorrectly to your account, we want to hear from you directly. Disputes about account eligibility, payment processing under PayPal or Venmo, or identity-verification decisions all have a formal review path — start by contacting support with your account ID and a short description of the issue.

What These Terms Actually Cover

lotterymd Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

By creating an account, you accept these terms in full. Eligibility is determined by your state of residence — access is available only where online casino and sportsbook activity is permitted under local law. You must provide accurate identity information during registration; we verify that information

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before processing withdrawals, regardless of the payment method you used to deposit. Payments via PayPal, Venmo, and Play+ are subject to the same account-verification requirements. If your account holds a pending identity check, withdrawal requests are queued until that check clears. We do not accept accounts
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opened by or on behalf of another person. These terms may be updated; we will notify you through your registered email or an in-app alert before changes take effect. Continued use of your account after that notice means you accept the revised terms. If any section
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of these terms conflicts with applicable state law, the state law governs. For questions about a specific term, reach our support team through the contact paths listed on this page.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

YOUR ACCOUNT RIGHTS

How We Handle Your Account Under These Terms

Your account data, payment history, and identity documents are retained only as long as required by applicable state regulations or as needed to resolve open disputes. We do not sell personal information to third parties. You can request a copy of the data we hold on your account or ask us to correct inaccurate records by submitting a request through the Help Center. Players in Charlotte and other eligible states have the same access to these rights regardless of which payment method — PayPal, Venmo, or Play+ — they use.

Data Retention

We keep your account and transaction records for the period required by state law and no longer. Closed accounts are archived, not deleted, until legal retention windows close.

Cookie Use

We use session and functional cookies to keep your account logged in and to remember your preferred payment method. You can manage cookie preferences in your browser settings at any time.

Account Security

Your account is protected by SSL encryption and two-factor authentication on login. If you suspect unauthorized access, use the in-app lock feature to freeze activity immediately.

Requesting Changes

To update or dispute account data, submit a written request via the Help Center or email support with your full name, account ID, and a description of what needs correcting.

Common Questions About These Terms

These questions reflect what people actually ask when they read through an account agreement. If your question isn't here, live chat connects you to a team member who can point you to the relevant section of our terms.

Yes. Access and account eligibility depend on local law in your state. Where state law restricts online casino or sportsbook activity, these terms cannot override that restriction.

Suspended accounts have deposit balances frozen pending review. Once the review closes, funds are returned to the original PayPal or Venmo account used for that deposit, minus any applicable adjustments noted in the suspension decision.

Yes, Play+ supports both directions under these terms, provided your identity verification is complete and the card is registered to the same name as your lotterymd account.

We send an email to your registered address and display an in-app notice before any material change takes effect. Continued account use after that notice counts as acceptance of the updated terms.

Submit a data-access request through the Help Center. Include your account ID and the type of records you want. We respond within the timeframe required by applicable state rules.

Verification requires a government-issued ID and may include address confirmation. It triggers before your first withdrawal and may be repeated if account activity flags an eligibility review.

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